FAQ
At this point we would like to answer the questions that we are often asked (especially by new customers)
Frequently asked questions and answers
Compauto knows the internal structures of its plants very well and can therefore provide the customer with qualified and comprehensive answers to questions during the development phase and inquiries as quickly as possible. A particular advantage is that the most important material groups are produced within Compauto. This results in considerable synergies for project purchasing and a reduction in the customer's interface responsibilities.
Compauto "filters" the RFQs and prepares initial feasibility analyses. We prepare the RFQs technically (standards, translations, comments) and monitor the timely and complete submission of the quotation.
Nowadays, a large number of RFQ processes are carried out via Internet portals, which are specified by our customers. Here, too, the process remains the same. All RFQs are registered, checked and monitored by Compauto. The use of modern database technologies enables us to access to history data as well as standards.
Generally, the respective plant is always the contractual partner of our customers. This applies to non-disclosure agreements, quality agreements and supply contracts of any kind. Accordingly, orders, deliveries and invoices are also handled directly between the customer and the plant.
Compauto supports and advises the plants in contract negotiations.
As a rule, Compauto is the first contact for this point as well. In close coordination with the management of our plants, we conduct the negotiations with the customers. In many cases, we involve the relevant managers of our plants in these discussions with the customer.
Compauto coordinates these technical meetings between the competent specialist departments of our customers and the plants. For technical meetings, Compauto calls in the corresponding specialist departments of the plants. This applies to meetings at the customer as well as to meetings at the plants.
At project launch (before SOP) Compauto coordinates the contacts between the individual departments of our customers and plants. Thus, our customer has direct access to the respective managers of our plants at any time. Independent of this, Compauto is always available as a contact partner and mediator, or supports problem solving.